Returns Or Exchange Policy

7 Day Satisfaction Guarantee

At Kids Mega Mart, we understand that shopping online can be challenging. You'll find videos, dimensions, sizing, pictures, and detailed features on each product to help you make your decision.

Nevertheless, our company offers a 7-day return policy in case you change your mind.

In order to use our 7-day return policy, you must agree to these terms:

1. If you are returning an item, it must be unused and in the original packaging

2. The product has not been assembled, used or worn

3. Agree that the initial freight charges are non-refundable

4. All money-back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

Contact us within seven days of receiving your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase.

*Store credit will be provided in the form of a voucher or gift code to be redeemed at Kids Mega Mart Online Store

The customer is responsible for returning the product. 

Before returning your order, seek approval from the customer service team. 

Goods that are damaged or faulty on Arrival

If you discover that the product purchased is damaged, faulty, or has a major issue within 7 days of receiving it, you have the right to ask for a refund, exchange, or repair.

For minor fault or damage we may provide replacement parts if something is missing or broken.

Please do not attempt to return the item without our approval.

Once assessed and approved by the customer service team, we will contact you to proceed with the return refund. Refunds generally take up to 3 business days to process, once the warehouse has received the item. We will notify you once the refund has been processed. However, please allow an additional 5 business days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

All refunds are made at the discretion of Kids Mega Mart.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@kidsmegamart.com.au

By visiting this page on our website: Contact Us